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BoKSA

Meeting with the Client

Meeting with the Client

Each week the team holds a minimum 30‑minute work meeting with the client at a fixed time. The meeting is used to gather as much substantive information as possible, guided by tickets on the Issue Board.

Team roles for the meeting rotate weekly (documented in the collaboration contract):

  1. Chairperson – sends agenda and relevant materials to the client two days in advance, manages the flow and time during the meeting.
  2. Note‑taker – records minutes; the participant takes over note‑taking when the note‑taker speaks.
  3. Participants – actively contributes.

The minutes are emailed within one hour after the meeting using a prescribed template, with the client (cc the project coach) asked to approve or clarify the minutes the same day. Final minutes are placed in the repository before the end of the day.